Reviews

Charter dates: 07/13/2025--07/20/2025
Name on Your Reservation: Brian Buckley
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Belatrix & Event Horizoin III
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes, the front desk staff were nice.
Did the staff do a good job familiarizing you with the yacht and its equipment?
pretty good, but in a rushed manner. Did not understand how the water maker worked and no manual on our second boat.
Was the yacht clean and in good working condition?
Clean yes, working condition no. The Belatrix's dingy winch has wires disconnected...took at least an hour to get the electrician over to fix it. The generator destroyed itself on Belatrix the first time we used it. We spent hours diagnosing the issues with Tech Support (when they finally snawered) Because we were out of the service area, we had to go thru 3 nights without Air Conditioning. We had to swap out boats to the Event Horizon III. Even Horizon had electrical issues which I fixed. There was no Internet Router which I had to figure out by talking to Technical Support and taking a ceiling panel down.
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
with 20 knot winds, yes. Where we used the AC, it took hours to cool down
Additional comments about the charter company and yacht you chartered?
having a checklist to know what to expect then checking in would be nice. There is one for checking out.
Technical Support is difficult to get someone to answer. When they do, it is quite hard to understand them. One lady from the Customer Support line was VERY good about calling back and reaching out to tech support to get an idea of timelines.

Tech Support and Customer Service do NOT have any voicemail...very frustrating when you are in and out of cell coverage.

Charter dates: 04/25/2025--05/06/2025
Name on Your Reservation: Ted Kakuris
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Texas Two Step
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
The crew working at Sunsail Belize were top-notch, friendly, respectful, and answered any questions we ever had along the whole trip. I would highly recommend this being the only charter company you go with in Belize.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Thank you for a great trip

Charter dates: 12/19/2024-12/26/2024
Name on Your Reservation: Timothy Brennan
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Alpenglow
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes, there should be a grill brush to clean the barbecue grill
Was the yacht well ventilated?
Yes, one bathroom had an odor that was noted on the checkout list
Additional comments about the charter company and yacht you chartered?
Sunsail/moorings was very attentive to our needs. We had a lazy jack malfunction two hours into our trip. We returned to port and they did the repair and got us going within a very short tinme.

Charter dates: 12/14/2024-12/21/2024
Name on Your Reservation: Jim vail
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Bellatrix
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very nice.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, Sunsail did a good job showing me all boat systems.
Was the yacht clean and in good working condition?
It was very clean and in great working order.
Was the yacht's cooking and cleaning equipment sufficient?
Yes, everything was as expected
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
We booked a 46 foot monohull and Sunsail upgraded us to a 45 foot catamaran. We are most grateful as the cat was much more comfortable.

Charter dates: 11/17/2024-11/25/2024
Name on Your Reservation: Erik Dyce
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: PAradox
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes

Charter dates: 11/09/2024-11/15/2024
Name on Your Reservation: Guidry
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Paradox
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Clean

Broken jammer and broken oven. I called about the broken over on day 1. They told me a chase boat would be out to fix it. No one ever came through the charter. We had items that needed to be baked that we had to give away since no oven.
Was the yacht's cooking and cleaning equipment sufficient?
See above for oven. Rest of equipment was fine. No cork screw.
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Everyone did a good job.

Charter dates: 08/10/2024-08/17/2024
Name on Your Reservation: Andrei Piriutko
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Sul Vento
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
It was really good. And a bit beyond my expectations

charter dates: 07/27/2024- 08/03/2024
Name on Your Reservation: James Gordon
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Debwin
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, they explained everything in detail.
Was the yacht clean and in good working condition?
The yacht was clean. Everything was in good working condition, with the exception of the generator and and port A/C system.
Was the yacht's cooking and cleaning equipment sufficient?
Yes. I am not sure why we had bone china for dinner plates. The knives need to be sharpened.
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
I have chartered with Sunsail in the past. This was the first time I chartered a sailing catamaran as opposed to a mono-hull. The catamaran had much more room and was more comfortable.
The Sunsail folks were a great help with the paperwork and organizing our transportation back to the airport for out departure.

Charter Dates: 03/15/2024-03/23/2024

Name on Your Reservation: Patrick Hillard
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Incommunicado
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Again - miscommunication and poor information. We were told that the skipper would not come aboard until Saturday morning, and that someone at the base would give our boat briefing on Friday afternoon upon our arrival. Turns out, unknown to us, the skipper had been waiting for us most of the afternoon on Friday (see previous comments). The skipper then gave us a partial boat briefing. No staff involved. I had to figure out how to get the propane flowing for the stove (and a few other things) so that we could eat aboard Friday night.
Was the yacht clean and in good working condition?
Yes clean, but NO to good working condition: 1. The batteries on this boat were basically dead. They could not hold a charge overnight. Skipper had to run the generator most of the evenings so that we could have enough power until the following day. 2. Except for the two short docklines that were thrown aboard from the dock, WE HAD NO LINES ABOARD. As a sailor myself, I know what a danger it is to sail without sufficient lines aboard that can be used for all kinds of situations. 3. The air conditioning thermostats did not function. The AC was either full blast or off.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Lack of attention to correct information, lack of attention to important yacht attributes such as fresh batteries and plenty of lines will prevent me from using VI sailing and SunSail again. I have had much better experience with the so called "second tier" charter companies. On the positive side, our skipper (vincent) was great throughout the whole trip.
Cruising Area

Did you like the area you chartered in?
Yes

Charter Dates: 02/03/2024 - 02/11/2024
Name on Your Reservation: Aimee Darling
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Margaritaville
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes