Reviews

Charter dates: 11/02/2024-11/09/2024
Name on Your Reservation: Matthew Hempstead
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: TomKat
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
It was clean. The water maker and bow thrusters did not work.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes

Charter Dates: 10/19/2024-10/25/2024

Name on Your Reservation: Mark Melillo
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Seafit
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
The Moorings company was good overall. They seemed a bit rushed, but it worked out fine. We had an issue with the underwater lights which was not rectified and should have been taken care of before we picked up the boat.
Did the staff do a good job familiarizing you with the yacht and its equipment?
8/10
Was the yacht clean and in good working condition?
See above
Was the yacht's cooking and cleaning equipment sufficient?
Sufficient
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
8/10

Charter dates: 10/23/2024-10/30/2024
Name on Your Reservation: Helena Nyland
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: VeraCruz V
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 2
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
No. While some staff members were friendly and accommodating the majority of them were not.
Did the staff do a good job familiarizing you with the yacht and its equipment?
No - initially the briefing was good but when the inverter broke on the yacht there should have been a follow up briefing on what to do on a yacht that had no inverter. Lots of problems could have be solved with that follow up briefing on how to handle a disabled yacht going forward.
Was the yacht clean and in good working condition?
Yacht was clean but not in good working condition. Faulty Quatro/inverter system which resulted in an emergency return to base.
Was the yacht's cooking and cleaning equipment sufficient?
Overall yes.... Broken coffee maker on board
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
The Quatro/Inverter system failed on day 2
Returned to base for repairs - stayed at base overnight for a tech to look at the yacht the next morning.
No repairs were made to the Quatro / inverter system and we were sent on our way with a disabled system being told we could not hook up to shore power. No briefing on how to handle a yacht with a disabled Inverter system leading to multiple problems over the week.

Cabin door handle fell off and a crew member managed to repair it.

Coffee maker broken but replaced halfway through the trip

House batteries not holding charge - We were charging them to full at around 8 pm but by morning the battery is dead - resulting in equipment shutting down and beeping all night long keeping guests awake and captain up at night.

We are looking for compensation.

Charter dates: 10/10/2024-10/16/2024
Name on Your Reservation: Paul Sandstrom
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Avanti
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Not so much.
Was the yacht clean and in good working condition?
Mostly
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Somewhat. A/C was barely strong enough. More fans would have been good.

Charter Dates: 10/12/2024-10/19/2024

Name on Your Reservation: Scott Carter
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Shape Up 2
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes. Very.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes. Extremely thorough
Was the yacht clean and in good working condition?
We had a couple issues but nothing major. Port water tank gauge didn’t work and seemed to empty quickly. WiFi didn’t work.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Everything was great

charter dates: 08/12/2024-08/19/2024
Name on Your Reservation: ghislain cloutier
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: moring 403
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
yes
Was the yacht clean and in good working condition?
yes very good
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes

charter dates: 07/14/2024-07/22/2024
Name on Your Reservation: Carlos R. Velez
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Sea Sweet II
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Briefing was very short. Having chartered before with Moorings I knew much of the equipment and its use. However this was a newer yacht. Mostly everything was controlled using the monitor screens. For example, the fresh water pump tripped and I spent some time looking for the breaker. It was all in the monitor. Took a couple of calls to Moorings technical service but they answered timely and were able to assist.
Was the yacht clean and in good working condition?
In general, yes. We had an issue with the generator the second day. Also, the water maker did not work since the beginning. I will be soliciting a refund and credit for these issues.
Was the yacht's cooking and cleaning equipment sufficient?
Yes.
Was the yacht well ventilated?
Yes.
Additional comments about the charter company and yacht you chartered?
None. Except that they need to refund the money spent purchasing power and provide a $ credit for the loss of use (time) to fix the generator and stopping to fill up the water tanks.

charter dates: 07/15/2024-07/22/2024
Name on Your Reservation: Tracey Terry
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Mooring 4200 Exclusive

Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 3
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
No. AC did not work well. Took most of the night to get cool.
Was the yacht's cooking and cleaning equipment sufficient?
No. Cooking equipment was good. However the boat did not have a sponge to clean dishes and they weren’t sold anywhere we stopped. Also would have liked a broom/dustpan/swiffer mop to clean the galley floors as they get quite sandy and dirty throughout the day. Also extra bath towels as one per person for the week is not sufficient if you have no access to laundry services. Bath mat as we had to use one of our hand towels to step on out of shower.
Additional comments about the charter company and yacht you chartered?
Lex our captain was amazing!

charter dates: 07/24/2024-07/30/2024
Name on Your Reservation: Magda Broco
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Valeria

Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes they were!
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes they did.
Was the yacht clean and in good working condition?
It was a great experience and the Yacht was great. However a few details easy fix. We have a boat at home so we know how to take good care. Previous renters apparently hit some corners. The rubber lining just needed a few screws. And a bit more cleaning around. But overall good. Not sure the aging, but it said 2020.
Was the yacht's cooking and cleaning equipment sufficient?
Cooking perfect! The knife sharpener was a plus.
Cleaning no. We had to purchase everything for cleaning. Only small dish soap. We purchase moping liquid and bathroom detergent. It is difficult to clean the floor seating in it. Please please leave a swifter or a mop. I had to use the outside broom with a few paper towels and fantastic to clean the floors every day. No wonder we found roaches. We also bought a wire brush for the BBq. Cleaning products are a MUST.
Was the yacht well ventilated?
Yes !
Additional comments about the charter company and yacht you chartered?
AC was great. One toilet was working but it smelled like old poop all the time since I got there. Awful and we notified at check out. I had to por fabuloso everyday and open the window so it won’t smell inside.

Charter Dates: 07/19/2024-07/26/2024

Name on Your Reservation: Jose Diaz
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Perfect P
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
None