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Kayla Delgado
Name on Your Reservation: Michael Peterson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Nalu
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes - special shout out to "Starboard" Kelly - she was great.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Tika gave us our orientation - she was excellent - extremely knowledgeable and professional.
Was the yacht clean and in good working condition?
First of all - we were very happy with the fact that when our original contracted boat was no longer available we were upgraded to a bigger boat at no charge - that was super.
The boat was clean and everything (except the watermaker) was opertional when we received it (the watermaker had plumbing leaks so we couldn't use it - BUT the boat wasn't even supposed to have one so can't count that against them.)
We had a couple of operational issues during the trip
1. We lost the inside chart plotter screen a couple of days in - so I just used my phone
2. The outside chart plotter wouldn't make a detailed map after a few days - could've been my lack of familiarity with the unit, don't know. Again - had Navionics on my phone and iPad so just used those.
3. The biggest issue was with the dingy davit system - not sure who designed it but the way it was laid out didn't work well - there was a lot of friction on the lines and eventually one of the blocks gave way - we figured out a way to jury-rig it with some snatch blocks on board, but still made it a bit tough to raise the dingy. Wouldn't want that system again.
4. The rigging for the traveler was also somewhat worn and hard to move - I think that was just from use. We often had to pull it across manually.
BTW we reported these issues to the charter company but didn't ask for any repairs during our trip as we were getting along OK.
On the upside - the internet worked perfectly (nice that it was included!) Plenty of outlets and charging ports. Dingy was a bit tired but it and the outboard worked fine.
All other systems seemed to work just fine as well
Was the yacht's cooking and cleaning equipment sufficient?
Yes - the kitchen was great. Fridge/freezer worked great and plenty of space.
Was the yacht well ventilated?
Yes - plenty of ventilation - loved the large windows facing forward in the main salon that opened up. AC worked great.
Additional comments about the charter company and yacht you chartered?
A Charter company crew came out to the channel to take over the boat on our return which I liked. Check-in was pretty quick - liked having the showers at the charter office to get ready for our flight.
Overall loved the size and layout of the boat - the interior was in great condition. Everyone had great time!
Kayla Delgado
Name on Your Reservation: Michael Peterson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Nalu
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
I think only one of my questions was never replied to - but the many other questions I had were answered in a timely fashion - thanks!
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Kayla Delgado
Name on Your Reservation: Casey willis
Are you the Lead Charterer or a Guest? Guest
Yacht Name: Starry Night
Rating of Yacht & Crew: 5
Was the yacht comfortable and clean?
Very. The crew was probably the best crew we’ve ever had.
Was the yacht well ventilated?
Very.
Was the crew friendly and accommodating?
Very. Went above and beyond
Was the food good and well presented?
Janey’s food was exceptional. I’m picky and after two days I completely trusted everything she did.
8. Additional comments about the yacht and crew?
I would highly recommend Starry Night as well as Murray and Janey.
Cruising Area
Kayla Delgado
Name on Your Reservation: Casey willis
Are you the Lead Charterer or a Guest? Guest
Yacht Name: Starry Night
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 4
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Somewhat Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Kayla Delgado
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew: 5
Was the yacht comfortable and clean?
yes
Was the yacht well ventilated?
yes
Was the crew friendly and accommodating?
yes
Was the food good and well presented?
yes, outstanding. Accomodated special requests.
8. Additional comments about the yacht and crew?
Eric and Madison were a great team. Professional, knowledgeable, friendly.
Kayla Delgado
Name on Your Reservation: Elizabeth-Anne Armstrong
Are you the Lead Charterer or a Guest? Lead Charterer
Yacht Name: Heavenly
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? yes
Kayla Delgado
Name on Your Reservation: Vernon Ed McGuire, III or Ed McGuire
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Sea Wing
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes. This is the 4th sailing vacation I have booked with VSI and I plan to book more in the future.
Kayla Delgado
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very friendly and available
Did the staff do a good job familiarizing you with the yacht and its equipment?
Absolutely. Walked us through the features
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
This is what surprised us. The cooking equipment was the best we’ve seen in a charter boat. It even had sharp kitchen knives
Was the yacht well ventilated?
Although the boat came with a wind scoop the way the v-berth hatch was located the rush of air from the scoop was past the sleeping area. It did have the nicest fans I’ve seen
Additional comments about the charter company and yacht you chartered?
Everything worked except the water tank gauge was misleading- it showed half a tank when it was empty. We are used to that though so we weren’t taken by surprise
Kayla Delgado
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very friendly and available
Did the staff do a good job familiarizing you with the yacht and its equipment?
Absolutely. Walked us through the features
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
This is what surprised us. The cooking equipment was the best we’ve seen in a charter boat. It even had sharp kitchen knives
Was the yacht well ventilated?
Although the boat came with a wind scoop the way the v-berth hatch was located the rush of air from the scoop was past the sleeping area. It did have the nicest fans I’ve seen
Additional comments about the charter company and yacht you chartered?
Everything worked except the water tank gauge was misleading- it showed half a tank when it was empty. We are used to that though so we weren’t taken by surprise
Cruising Area
Did you like the area you chartered in?
The BVI is built for charters
Kayla Delgado
Name on Your Reservation: Michael Peterson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Nalu
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes - special shout out to "Starboard" Kelly - she was great.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Tika gave us our orientation - she was excellent - extremely knowledgeable and professional.
Was the yacht clean and in good working condition?
First of all - we were very happy with the fact that when our original contracted boat was no longer available we were upgraded to a bigger boat at no charge - that was super.