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VI Sailing Concierge Team
Charter dates: 12/28/2024-01/04/2025
Name on Your Reservation: Matt Fields
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Blue World
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Staff was friendly and accomodating.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Was clean and nice. But had generator issues on 2 days and did not have air cond 2 nights which was horrible. Since generator was down making water was limited. The ceiling panel fell down on one of our guests during high sees and the refrigerator doors opened breaking glass everywhere. They need to secure the doors or recommend doing this with something because we had no idea until it was too late.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
5 of the 7 days were great
Additional comments about the charter company and yacht you chartered?
Technical service we called while out was helpful but couldnt fix the problem without returning to port. Generator worked for that day but quit again. When we arrived at Bitter End they had a mechanic replace the impeller which looked like it was very old. These pumps need to be replaced more frequently bc the generators run 20 hours a day
VI Sailing Concierge Team
Charter dates: 12/28/2024-01/04/2025
Name on Your Reservation: Matt Fields
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Blue World
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? yes
VI Sailing Concierge Team
Name on Your Reservation: George Walter
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tailwinds
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes. Arrived after hours and our provisions from Riteway were there and in the fridge, freezer or the counter as appropriate.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, was a little brief with some areas but substantially good.
Was the yacht clean and in good working condition?
Yes, very good.
The generator battery died. They coached us through moving the port engine battery up to the generator to get that going, which we did. They said they would send a guy to Cooper Island the following morning with a replacement. In the morning, they initially wanted us to move the other battery back but I pushed back. The crew was a bit banged up and I did not want to have them spend time doing that. They eventually sent a guy out for the job which still took him a good hour and he had all the tools. Was pleased with the service overall.
Was the yacht's cooking and cleaning equipment sufficient?
Yes. Grill did not heat up fully but overall everything was great.
Was the yacht well ventilated?
Could not open the front windows so there was little ventilation when the generator and AC were not running.
Additional comments about the charter company and yacht you chartered?
Third time with TMM and am a big fan.
Cruising Area
Did you like the area you chartered in?
Absolutely!
Would you like to share your itinerary or a vacation highlight with us?
I typed out the whole thing and fat-fingered a wrong key and lost it.
Would you like to add any photos or videos to your review?
We may post these on our website with your review and / or use these for marketing purposes.
Use This Link to Upload Videos to Your Review
Afterwards, please be sure to click Submit on this review page.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
In a year or two.
VI Sailing Concierge Team
Charter dates: 12/06/2024-12/14/2024
Name on Your Reservation: George Walter
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tailwinds
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes. Arrived after hours and our provisions from Riteway were there and in the fridge, freezer or the counter as appropriate.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, was a little brief with some areas but substantially good.
Was the yacht clean and in good working condition?
Yes, very good.
The generator battery died. They coached us through moving the port engine battery up to the generator to get that going, which we did. They said they would send a guy to Cooper Island the following morning with a replacement. In the morning, they initially wanted us to move the other battery back but I pushed back. The crew was a bit banged up and I did not want to have them spend time doing that. They eventually sent a guy out for the job which still took him a good hour and he had all the tools. Was pleased with the service overall.
Was the yacht's cooking and cleaning equipment sufficient?
Yes. Grill did not heat up fully but overall everything was great.
Was the yacht well ventilated?
Could not open the front windows so there was little ventilation when the generator and AC were not running.
Additional comments about the charter company and yacht you chartered?
Third time with TMM and am a big fan.
VI Sailing Concierge Team
Charter dates: 12/06/2024-12/14/2024
Name on Your Reservation: George Walter
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tailwinds
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? yes
VI Sailing Concierge Team
Name on Your Reservation: Timothy Cinader
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: veracruz v
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
yes
Was the yacht clean and in good working condition?
yes
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
Cruising Area
Did you like the area you chartered in?
yes
Would you like to add any photos or videos to your review?
We may post these on our website with your review and / or use these for marketing purposes.
Use This Link to Upload Videos to Your Review
Afterwards, please be sure to click Submit on this review page.
May we post this review on our website? Yes
VI Sailing Concierge Team
Charter dates: 12/28/2024-01/05/2025
Name on Your Reservation: Timothy Cinader
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: veracruz v
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
yes
Was the yacht clean and in good working condition?
yes
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
VI Sailing Concierge Team
Charter dates: 12/28/2024-01/05/2025
Name on Your Reservation: Timothy Cinader
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: veracruz v
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? yes
VI Sailing Concierge Team
Charter dates: 12/01/2024--12/14/2024
Name on Your Reservation: Gordon Pellerin
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Sunny Mango
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
We arrived on a Sunday night and there was no one there, but the boat was open for us.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
As we found out during our first rain, the bimini was leaking which was extremely annoying while sitting in the cockpit.
Was the yacht's cooking and cleaning equipment sufficient?
Yes.
Was the yacht well ventilated?
Yes.
Additional comments about the charter company and yacht you chartered?
One of the storage compartments below the salon floor was mold infested and hadn't been cleaned.
VI Sailing Concierge Team
Name on Your Reservation: Matt Fields
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Blue World
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Staff was friendly and accomodating.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Was clean and nice. But had generator issues on 2 days and did not have air cond 2 nights which was horrible. Since generator was down making water was limited. The ceiling panel fell down on one of our guests during high sees and the refrigerator doors opened breaking glass everywhere. They need to secure the doors or recommend doing this with something because we had no idea until it was too late.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
5 of the 7 days were great
Additional comments about the charter company and yacht you chartered?
Technical service we called while out was helpful but couldnt fix the problem without returning to port. Generator worked for that day but quit again. When we arrived at Bitter End they had a mechanic replace the impeller which looked like it was very old. These pumps need to be replaced more frequently bc the generators run 20 hours a day
Cruising Area
Did you like the area you chartered in?
Yes
Would you like to share your itinerary or a vacation highlight with us?
Virgin Gorda
Jost Van Dyke
Anegada
Norman Island
Scrub Island
Would you like to add any photos or videos to your review?
We may post these on our website with your review and / or use these for marketing purposes.
Use This Link to Upload Videos to Your Review
Afterwards, please be sure to click Submit on this review page.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Year or Two