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VI Sailing Concierge Team
Charter Dates:01/14/2024-01/20/2024
Name on Your Reservation: Susan Sarna
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Hourglass
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Difficult to Navigate
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
The team needs to go over basic details with the guests- important details were buried in the document and hard to find
Would you book your next yacht vacation with Virgin Island Sailing®? Maybe
VI Sailing Concierge Team
Charter Dates: 12/30/2023-01/06/2024
Name on Your Reservation: Jeff Cisson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Carpe Diem
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Everyone was very friendly
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Took a while to get the dinghy and get off the dock, but this wasn't too big of an issue. A bigger issue was not having a lock or anchor for the dinghy.
Also the portside forward berth ceiling hatch leaked. This was a bigger issue and one that the charter company had to be aware of in advance. We made the necessary adjustments onboard, to make it work.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/30/2023-01/06/2024
Name on Your Reservation: Jeff Cisson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Carpe Diem
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Everyone was very friendly
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Took a while to get the dinghy and get off the dock, but this wasn't too big of an issue. A bigger issue was not having a lock or anchor for the dinghy.
Also the portside forward berth ceiling hatch leaked. This was a bigger issue and one that the charter company had to be aware of in advance. We made the necessary adjustments onboard, to make it work.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/30/2023-01/06/2024
Name on Your Reservation: Jeff Cisson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Carpe Diem
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Great experience all around
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
VI Sailing Concierge Team
Charter Dates: 12/16/2023-01/03/2024
Name on Your Reservation: Allen W Jacoby II
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Pura Vida
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
yes
Additional comments about the charter company and yacht you chartered?
Great boat
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/16/2023-01/03/2024
Name on Your Reservation: Allen W Jacoby II
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Pura Vida
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
yes
Additional comments about the charter company and yacht you chartered?
Great boat
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/16/2023-01/03/2024
Name on Your Reservation: Allen W Jacoby II
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Pura Vida
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Little disappointed on process to rent SUP and kayak. Wasn't clear how to do this, and when we arrived their were none for rent.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
VI Sailing Concierge Team
Charter Dates: 01/13/2024-01/20/2024
Name on Your Reservation: Alexandra Nisbet
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Star of the seas II
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Friendly and accommodating
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, no questions
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes- needed additional dish drying towels
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
The dingy was a ZarMini and only fit 4 adults whereas our charter was for 8 adults. We had to do double trips in and out at every port. Really needed a large dingy
The engine on the dingy was faulty and VERY hard to start. We could not have it in idol or slow down quickly because engine would cut out.
They dingy and dingy engine did not match the quality of the boat.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 01/13/2024-01/20/2024
Name on Your Reservation: Alexandra Nisbet
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Star of the seas II
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Friendly and accommodating
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, no questions
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes- needed additional dish drying towels
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
The dingy was a ZarMini and only fit 4 adults whereas our charter was for 8 adults. We had to do double trips in and out at every port. Really needed a large dingy
The engine on the dingy was faulty and VERY hard to start. We could not have it in idol or slow down quickly because engine would cut out.
They dingy and dingy engine did not match the quality of the boat.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates:01/14/2024-01/20/2024
Name on Your Reservation: Susan Sarna
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Hourglass
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Ok
Was the yacht clean and in good working condition?
NO!! Definitely problems with the boat. Cracked coffee pot, boat flooded and destroyed clothing and passports, shower was clogged and flooded the bathroom before we even used it.
Was the yacht's cooking and cleaning equipment sufficient?
No, only had 3 plates, utensils were dirty, knives were rusty and frying pan was disgusting
Was the yacht well ventilated?
Yes
Cruising Area
Did you like the area you chartered in?
Yes