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VI Sailing Concierge Team
Charter Dates: 12/29/2023-01/06/2024
Name on Your Reservation: Hendrik Holmes
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Time Will Tell
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
We could not have asked for anything more
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/29/2023-01/06/2024
Name on Your Reservation: Hendrik Holmes
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Time Will Tell
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Communication
VI Sailing Concierge Team
Charter Dates: 12/27/2023-01/03/2024
Name on Your Reservation: Regan Orr
Are you the Lead Charterer or a Guest? Lead Charterer
Yacht Name: Physalia
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew: 5
Was the yacht comfortable and clean?
Yes, very comfortable and well cared for.
Was the yacht well ventilated?
Yes
Was the crew friendly and accommodating?
Very much so
Was the food good and well presented?
Couldn’t have been better
8. Additional comments about the yacht and crew?
Our whole group was incredibly impressed with Chris and Kaya. Not only were they friendly, accommodating and flexible, they were incredibly knowledgeable and skillful. We were blown away.
Cruising Area
Did you like the area you chartered in?
Our itinerary was perfect.
VI Sailing Concierge Team
Charter Dates: 12/17/2023-12/24/2024
Name on Your Reservation: Alfred BONAHOOM
Boat Name: Olegado
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very friendly, and really a very nice base by the Moorings in Grenada.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes, it was brand new.
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
Additional comments about the charter company and yacht you chartered?
The moorings is doing it right
Cruising Area
Did you like the area you chartered in?
It is my 3rd time chartering out of Grenada and it will be my last. I do love it there, but the customs is really terrible. The government there needs to do something about it. The customs officials are terribly rude, and show up not just a little late, but ridiculously so. We bailed on checking out of Grenada to sail to the grenadines after waiting for customs to show up. It is a 5 hour sail to Carriacou, so by 10 am you really need to get underway. We got to customs at 8 am (the stated opening time) and waited for 2 hours for no one to show up. the sailors on the dock told us it is even worse in Carriacou. Since we only had a week on the boat it is just too much time wasted waiting. We did spend one night at anchor in Chatham bay (under quarantine flag) and were boarded and robbed by locals at 4 am on our depart day.... so that inda sealed the deal on never going back.
VI Sailing Concierge Team
Charter Dates: 12/17/2023-12/24/2024
Name on Your Reservation: Alfred BONAHOOM
Boat Name: Olegado
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very friendly, and really a very nice base by the Moorings in Grenada.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes, it was brand new.
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
Additional comments about the charter company and yacht you chartered?
The moorings is doing it right
VI Sailing Concierge Team
Charter Dates: 12/17/2023-12/24/2024
Name on Your Reservation: Alfred BONAHOOM
Boat Name: Olegado
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 4
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
2 things that could have been better, though it may have been partly my fault for not engaging more. I apparently purchased the fuel plan, and probably only used 1/2 tank so it cost me at least $500 for that convenience. I dont remember ever even choosing that option, so perhaps advising your clients on the that might be helpful. I also booked my flights to leave Saturday, but discovered later that i had the boat through Sunday. The moorings was surprised by this, which made me think i could have saved some money had it been booked through Saturday only.
Would you book your next yacht vacation with Virgin Island Sailing®? yes
VI Sailing Concierge Team
Charter Dates: 12/27/2023-01/04/2024
Name on Your Reservation: Stephen Lane
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Hoosier Lady
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes. Excellent.
Was the yacht clean and in good working condition?
Yes.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/27/2023-01/04/2024
Name on Your Reservation: Stephen Lane
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Hoosier Lady
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes. Excellent.
Was the yacht clean and in good working condition?
Yes.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 12/27/2023-01/04/2024
Name on Your Reservation: Stephen Lane
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Hoosier Lady
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
There was an issue with the cancelation insurance coverage. The contract I signed with Waypoints charter said it was automatically included in the charter price unless I opted out. Since I did not opt out verbally or in writing, this means I should have had cancelation insurance. However when I inquired about the insurance coverage with virgin island charters I was told I did not have cancelation insurance since I was not charged an additional $200 for the coverage. Fortunately I did not need to use the cancelation insurance, but if I did, I would not be a happy camper due to VI charter's error misreading the waypoints charter contract.
Would you book your next yacht vacation with Virgin Island Sailing®? Maybe
VI Sailing Concierge Team
Charter Dates: 12/29/2023-01/06/2024
Name on Your Reservation: Hendrik Holmes
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Time Will Tell
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
We could not have asked for anything more
Cruising Area
Did you like the area you chartered in?
Yes