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VI Sailing Concierge Team
Name: Jim Hundley
Yacht: Bali 4.0-Off Call with Navtours - Nassau, Bahamas
Charter Dates: 05/22/2021 to 05/30/2021
Broker: Joann Higgins
Area Cruised: Bahamas - Nassau, Exumas
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations and we are eager to have your evaluation and impressions of your yachting vacation. Please answer the following questions and add any comments you may have.
1. Were the staff at Navtours friendly and accommodating?
Yes. Vanessa, Kirk and Tyson were all very accommodating.
2. Was the yacht clean and in good working condition?
Yacht was clean and ready to go. We did not have any issues.
3. Was the yacht's cooking and cleaning equipment sufficient?
Yes. We used all of the cooking equipment.
4. Was the boat well ventilated?
Yes. A/C downstairs and able to open the main cabin areas.
5. Did the staff at Navtours do a good job familiarizing you with the yacht and its equipment?
Yes. Kirk checked us in and was very thorough.
6. Did you like the area you cruised?
We loved the area in the Exumas that we cruised.
7. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
No. Joann Higgins was unbelievably helpful.
8. May we post this review on our website?
Yes
9. Additional comments on your charter?
This was one of our best experiences on a trip in a long time. Joann Higgins could not have been more helpful as we had to reschedule twice due to the pandemic. We will definitely be using her again.
VI Sailing Concierge Team
Name: Adam Sayers
Yacht: Katrina with Heather Monroe + Chef
Charter Dates: 05/25/2021 to 05/31/2021
Broker: Ellen Stewart
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
yes
2. Was the yacht comfortable and clean?
yes
3. Was the yacht well ventilated?
yes
4. Was the food good and well presented?
yes
5. Did you like the area you sailed?
yes
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
7. May we post this review on our website?
Yes
VI Sailing Concierge Team
Name: Mike Stevens
Yacht: Easir II with Sy Hubert & Kara Bellemente
Charter Dates: 05/20/2021 to 05/26/2021
Broker: Emily Mack
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Absolutely, yes. They were outstanding.
2. Was the yacht comfortable and clean?
Yes.
3. Was the yacht well ventilated?
Yes.
4. Was the food good and well presented?
Yes. The food was amazing.
5. Did you like the area you sailed?
Yes. It was fantastic.
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
Sy & Kara sent us detailed menus, which were much more helpful than the food preference form that we received your company. In fact your preference sheet form had very general questions that didn't always apply to our group.
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
Sy and Kara Hubert made our charter experience truly amazing. They are genuine hospitality professionals who care about every detail and who continually strive to improve their craft. My family rated this experience as our best-ever trip. The USVI's waters were pristine, and our experiences hiking and snorkeling was better than we expected. What elevated our experience from great to exceptional was Sy and Kara. They are fun, engaging, interesting and they catered to our every need. We highly recommend the Hubert's!
VI Sailing Concierge Team
Name: Jerry Berland
Yacht: Sun Odyssey 419-Vuillard with Dream Yacht Charter - Compass Point Marina, St. Thomas
Charter Dates: 05/15/2021 to 05/22/2021
Broker: Joann Higgins
Area Cruised: St. Thomas - USVI
Overall Rating: 3
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations and we are eager to have your evaluation and impressions of your yachting vacation. Please answer the following questions and add any comments you may have.
1. Were the staff at Dream Yacht Charters friendly and accommodating?
yes but office staff unfamiliar with some questions upon arrive such as recommended sail itinerary. I was incorrectly told that is the responsibility of the charterer. This led to some worry during my overnight stay at the dock. F0ortunately they were wrong and there was a good chart briefing the next morning.
2. Was the yacht clean and in good working condition?
yes except at the dock the engine was running and the dock power line was not installed. No one came by that night to answer any questions. I had to call technical support by phone to find out how to shut down the engine, that there was no shore power, and no shore power line.
3. Was the yacht's cooking and cleaning equipment sufficient?
yes except more than one trash bag should be provided in galley
4. Was the boat well ventilated?
yes
5. Did the staff at Dream Yacht Charters do a good job familiarizing you with the yacht and its equipment?
The next morning we had an excellent equipment and chart briefing by a fellow named "Will." There should have been some one the night before to make sure we were settled and initial trouble shooting when we were dropped at the yacht at 5:30.
6. Did you like the area you cruised?
yes
7. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
no
8. May we post this review on our website?
Yes
9. Additional comments on your charter?
There was a quarter tank of fuel in the dinghy when we left the dock. There were no navigational charts in the nav station until I asked for them. When our dinghy engine malfunctioned there was no attempt to run a new one out to us on St John. I was given step by step instructions to repair myself such as remove and clean spark plug, etc which i had never done before and don't want to learn on a 7 day vacation. The level of customer service was less than I am accustom to with Moorings and Sunsail but I do understand the pandemic isa a significant factor. I would charter once more with Dream Yacht Charter during non pandemic conditions and hope that I would find smooth sailing
VI Sailing Concierge Team
Name: Greg Taylor
Yacht: KUMATOO with Joe & Mandy Rosello
Charter Dates: 05/19/2021 to 05/25/2021
Broker: Emily Mack
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Mandy and Joe were amazing hosta, they were so friendly and accommodated to each of our needs.
2. Was the yacht comfortable and clean?
The Kuma Too was absolutely comfortable and very clean. Our bes were made daily and trash removed.
3. Was the yacht well ventilated?
The Virgin Island breeze was great during the day and air conditioning nice for sleeping.
4. Was the food good and well presented?
Mandy and Joe provided freshly cooked and delicious meals. The presentation was lovely,
5. Did you like the area you sailed?
Each day we snorkeled the reefs. There were many beautiful colorful fish and sea turtles. We even did a little hike in the National park,
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
Nq
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
Joe and Mandy are a wonderful team. They provided personnel service and always with a smile.
VI Sailing Concierge Team
Name: Stephen Andrews
Yacht: A3 with Colleen Korona & Matt Proto
Charter Dates: 05/01/2021 to 05/08/2021
Broker: Ellen Stewart
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
absolutely
2. Was the yacht comfortable and clean?
absolutely
3. Was the yacht well ventilated?
absolutely
4. Was the food good and well presented?
off the charts great
5. Did you like the area you sailed?
yes
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
no
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
Colleen and Matt were simply the best!
VI Sailing Concierge Team
Name: Corey Dean
Yacht: DEEPBLUE with Philip Patat-Barrett
Charter Dates: 05/14/2021 to 05/21/2021
Broker: Emily Mack
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Yes they went above and beyond
2. Was the yacht comfortable and clean?
Yes
3. Was the yacht well ventilated?
Yes
4. Was the food good and well presented?
Yes
5. Did you like the area you sailed?
Yes
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
No
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
An absolute dream vacation! Flo and Phil could not have been better hosts and the food was amazing. Every meal was plated beautifully and tasted delicious! Deep Blue was updated and a very comfortable boat to spend a week sailing around paradise. Phil is a very knowledgeable captain and took us to really beautiful places around St. John. While Flo was a incredible dive instructor that showed us some great spots and was very patient with us as we were all fairly new divers. Really can't say enough about this couple and this boat! We are already trying to figure out dates for next years trip!
VI Sailing Concierge Team
Name: George Cohen
Yacht: STARFISH with Jan and Sam Augsperger
Charter Dates: 05/16/2021 to 05/23/2021
Broker: Ellen Stewart
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Jen and Sam are the most gracious hosts one can imagine
2. Was the yacht comfortable and clean?
Yes
3. Was the yacht well ventilated?
Yes
4. Was the food good and well presented?
Jen is an extraordinary chef. The food was consistently wonderful and beautifully presented
5. Did you like the area you sailed?
Yes - we took a sail to St Croix
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
Fascilitate purchase of travel insurance
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
We can’t imagine a more accommodating and gracious team than Jen and Sam. They make a fun trip outstanding
VI Sailing Concierge Team
Name: George Cohen
Yacht: STARFISH with Jan and Sam Augsperger
Charter Dates: 05/16/2021 to 05/23/2021
Broker: Ellen Stewart
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Jen and Sam are the most gracious hosts one can imagine
2. Was the yacht comfortable and clean?
Yes
3. Was the yacht well ventilated?
Yes
4. Was the food good and well presented?
Jen is an extraordinary chef. The food was consistently wonderful and beautifully presented
5. Did you like the area you sailed?
Yes - we took a sail to St Croix
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
Fascilitate purchase of travel insurance
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
We can’t imagine a more accommodating and gracious team than Jen and Sam. They make a fun trip outstanding
VI Sailing Concierge Team
Name: Kristina Cox
Yacht: DEEPBLUE with Phillip Patat- Barrett and Florence Laidler
Charter Dates: 05/22/2021 to 05/29/2021
Broker: Carolyn Sweet
Area Cruised: St. Thomas - USVI
Overall Rating: 5
5 being the highest 0 being the lowest
We hope your charter lived up to your expectations. We would love to know some of your impressions about your yachting vacation. Please answer the following questions and add any comments you may have.
1. Was the crew friendly and accommodating?
Flo & Captain Phil were AMAZING!
2. Was the yacht comfortable and clean?
Yes, everything was in great shape.
3. Was the yacht well ventilated?
Yes
4. Was the food good and well presented?
The food was AMAZING!!
5. Did you like the area you sailed?
Yes, they took us to awesome places.
6. Could we at Virgin Island Sailing, Ltd. have helped you further in any way?
Yes, had a better check-in process and or someone on staff that is available after hours.
7. May we post this review on our website?
Yes
8. Additional comments on your charter?
We had an amazing vacation. Phil and Flo are very down to earth, amazing people. They made our experience great! My only issue was for some reason I was not getting communication from Flo, and there was no one at Virgin Island Sailing to contact. That was extremely frustrating considering the time and money that was spent. Thank God for Kimmie at the management office. She found us and was our HERO!!