Do you want to leave a review?
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Patrick Hillard
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Incommunicado
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Again - miscommunication and poor information. We were told that the skipper would not come aboard until Saturday morning, and that someone at the base would give our boat briefing on Friday afternoon upon our arrival. Turns out, unknown to us, the skipper had been waiting for us most of the afternoon on Friday (see previous comments). The skipper then gave us a partial boat briefing. No staff involved. I had to figure out how to get the propane flowing for the stove (and a few other things) so that we could eat aboard Friday night.
Was the yacht clean and in good working condition?
Yes clean, but NO to good working condition: 1. The batteries on this boat were basically dead. They could not hold a charge overnight. Skipper had to run the generator most of the evenings so that we could have enough power until the following day. 2. Except for the two short docklines that were thrown aboard from the dock, WE HAD NO LINES ABOARD. As a sailor myself, I know what a danger it is to sail without sufficient lines aboard that can be used for all kinds of situations. 3. The air conditioning thermostats did not function. The AC was either full blast or off.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Lack of attention to correct information, lack of attention to important yacht attributes such as fresh batteries and plenty of lines will prevent me from using VI sailing and SunSail again. I have had much better experience with the so called "second tier" charter companies. On the positive side, our skipper (vincent) was great throughout the whole trip.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Patrick Hillard
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Incommunicado
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Again - miscommunication and poor information. We were told that the skipper would not come aboard until Saturday morning, and that someone at the base would give our boat briefing on Friday afternoon upon our arrival. Turns out, unknown to us, the skipper had been waiting for us most of the afternoon on Friday (see previous comments). The skipper then gave us a partial boat briefing. No staff involved. I had to figure out how to get the propane flowing for the stove (and a few other things) so that we could eat aboard Friday night.
Was the yacht clean and in good working condition?
Yes clean, but NO to good working condition: 1. The batteries on this boat were basically dead. They could not hold a charge overnight. Skipper had to run the generator most of the evenings so that we could have enough power until the following day. 2. Except for the two short docklines that were thrown aboard from the dock, WE HAD NO LINES ABOARD. As a sailor myself, I know what a danger it is to sail without sufficient lines aboard that can be used for all kinds of situations. 3. The air conditioning thermostats did not function. The AC was either full blast or off.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Lack of attention to correct information, lack of attention to important yacht attributes such as fresh batteries and plenty of lines will prevent me from using VI sailing and SunSail again. I have had much better experience with the so called "second tier" charter companies. On the positive side, our skipper (vincent) was great throughout the whole trip.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Patrick Hillard
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Incommunicado
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 3
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Somewhat Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Difficult
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Lacking Details
- Difficult to Navigate
How would you rate the frequency and content of communication from our team? Not Enough Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Communication between VI and Sunsail was apparently not good. Information that I was given was incorrect. For example, on three separate phone calls and emails I asked if the boat included WiFi. I was told "yes" by VI, then I was told "no" by VI, then I was told by VI I had to walk to a vendor in town to rent Wifi equipment. When I got to the boat, I paid an extra $150 for Sunsail to rent me a Wifi modem (they had it at the base). Then when I got on board the boat, a Wifi connection popped up under the boat name (apparently it had Wifi onboard all along). A sencond example, our group's flight came in at 2:00 but we were told the boat would not be available until 6:00. After waiting around for 4 hours we went to the boat only to learn that our hired skipper had been waiting for us since 2:00 !!! These are just two of several examples of miscommunication and difficulty in ascertaining accurate info.
Would you book your next yacht vacation with Virgin Island Sailing®? No
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Clapper
Yacht Name: Altesse
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew: 5
Was the yacht comfortable and clean?
The boat was in great shape, very clean. the crew stepped in and kept the boat clean and picked up the whole trip! perfect
Was the yacht well ventilated?
yes the crew kept the rooms nice and cool! made for very comfortable, showering, sleeping etc.
Was the crew friendly and accommodating?
We could not have been any happier! Kennin the captain went beyond our expectations to make sure our drinks were full and our comfort was concern #1.
Stephine's meals were off the hook. she made us feel like we were at home the entire time!
Was the food good and well presented?
Unbelievable! off the hook! every morning the crew was up way before we were making sure the coffee was hot when we came up. the breakfast were way more then we could have expected! now were close to a continental breakfast.
I can't even begin to explain the flavor, the presentation was amazing. table was set to perfection, napkin folding was always fun to see. I just can't say enough how great it was.
We had one of our people that had a aversion to spicy. Stephine made him a seperater version of the same thing we all had to make sure he was happy. she took some food allergies for others and designed the menu around them. again off the hook! I would put her up against some of the best chiefs !
8. Additional comments about the yacht and crew?
We will be hard pressed to find a better crew. they work so well together. totally seemless and effortlessly.
Cruising Area
Did you like the area you chartered in?
We couldn't be happier
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Clapper
Yacht Name: Altesse
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew: 5
Was the yacht comfortable and clean?
The boat was in great shape, very clean. the crew stepped in and kept the boat clean and picked up the whole trip! perfect
Was the yacht well ventilated?
yes the crew kept the rooms nice and cool! made for very comfortable, showering, sleeping etc.
Was the crew friendly and accommodating?
We could not have been any happier! Kennin the captain went beyond our expectations to make sure our drinks were full and our comfort was concern #1.
Stephine's meals were off the hook. she made us feel like we were at home the entire time!
Was the food good and well presented?
Unbelievable! off the hook! every morning the crew was up way before we were making sure the coffee was hot when we came up. the breakfast were way more then we could have expected! now were close to a continental breakfast.
I can't even begin to explain the flavor, the presentation was amazing. table was set to perfection, napkin folding was always fun to see. I just can't say enough how great it was.
We had one of our people that had a aversion to spicy. Stephine made him a seperater version of the same thing we all had to make sure he was happy. she took some food allergies for others and designed the menu around them. again off the hook! I would put her up against some of the best chiefs !
8. Additional comments about the yacht and crew?
We will be hard pressed to find a better crew. they work so well together. totally seemless and effortlessly.
VI Sailing Concierge Team
Charter Dates: 03/15/2024-03/23/2024
Name on Your Reservation: Clapper
Yacht Name: Altesse
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? absolutley
VI Sailing Concierge Team
Name on Your Reservation: Mark Brammer
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tupelo Honey
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes!! Such a pleasure to work with Kimmy and Sayula. They were both so accommodating and helpful.
A big THANK YOU to Anthony for giving us our boat briefing on Friday afterrnoon rather than Saturday morning. It allowed us to leave the marina early than normal on Saturday morning.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, Anthony was very clear and gave us goof insight to the operation of the boat.
Was the yacht clean and in good working condition?
Yes, super clean!
Was the yacht's cooking and cleaning equipment sufficient?
It was but there was a larger frying pan that we stopped using because the teflon was all worn off and made for a difficult clean up.
Was the yacht well ventilated?
It was but it would have been better if Defour had put AC outlet in each of the bathrooms. That's design issue and not a Waypoints problem. Perhaps the boat owner may want to commission a work order to do that.
Additional comments about the charter company and yacht you chartered?
I can't say enough positive things about Waypoints. From the front office staff to Anothony helping me fix a couple of issues while we were out of the marina. He was super helpful and quickly responded to me.
Cruising Area
Did you like the area you chartered in?
Of course! It's a wonderful area to charter in.
Would you like to share your itinerary or a vacation highlight with us?
Day 1- Norman Island
Day 2 - Bitter End
Day 3 - Same
Day 4- Trellis Bay
Day 5- YVD - Little Bay
Day 6 - YVD, Little YVD
Day 7 - Leverick Bay
VI Sailing Concierge Team
charter dates 03/22/2024-03/30/2024
Name on Your Reservation: Mark Brammer
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tupelo Honey
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes!! Such a pleasure to work with Kimmy and Sayula. They were both so accommodating and helpful.
A big THANK YOU to Anthony for giving us our boat briefing on Friday afterrnoon rather than Saturday morning. It allowed us to leave the marina early than normal on Saturday morning.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, Anthony was very clear and gave us goof insight to the operation of the boat.
Was the yacht clean and in good working condition?
Yes, super clean!
Was the yacht's cooking and cleaning equipment sufficient?
It was but there was a larger frying pan that we stopped using because the teflon was all worn off and made for a difficult clean up.
Was the yacht well ventilated?
It was but it would have been better if Defour had put AC outlet in each of the bathrooms. That's design issue and not a Waypoints problem. Perhaps the boat owner may want to commission a work order to do that.
Additional comments about the charter company and yacht you chartered?
I can't say enough positive things about Waypoints. From the front office staff to Anothony helping me fix a couple of issues while we were out of the marina. He was super helpful and quickly responded to me.
VI Sailing Concierge Team
charter dates 03/22/2024-03/30/2024
Name on Your Reservation: Mark Brammer
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Tupelo Honey
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Working with Joann is always great! My first time working with Lisa and she was very good and helpful.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes, I already have for next Febeuary 2025.
VI Sailing Concierge Team
Charter Dates: 03/02/2024-03/10/2024
Name on Your Reservation: edward hardwicke
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Magnolia
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 4
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Somewhat Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Easy to Understand
- Lacking Details
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Only hiccup was having to resolve two accounts. Otherwise everyone was helpful.
Would you book your next yacht vacation with Virgin Island Sailing®? yes