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VI Sailing Concierge Team
Charter Dates: 10/21/2023 - 10/27/2023
Name on Your Reservation: Guidry
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Maramar
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Generator broke during the trip. They came to our boat to change out the parts. Pleased with quickness of service.
Cruising Area
Did you like the area you chartered in?
Yes
VI Sailing Concierge Team
Charter Dates:10/21/2023 - 10/27/2023
Name on Your Reservation: Guidry
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Maramar
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Lacking Details
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Everything was good until needing to book boat toys. I tried to rent a kite board. The concierge team tried to help as well. They eventually gave me their number. No one would call me back from the toy company. I had to book a kite board through another company. I also booked my other toys through another company. We wanted items not offered for example bean bags for the front deck
Would you book your next yacht vacation with Virgin Island Sailing®? Possible
VI Sailing Concierge Team
Name on Your Reservation: Rocco Detomo
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Paradise Found / As You Wish
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very much so, considering the mechanical problems that the boats had.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, with both boats
Was the yacht clean and in good working condition?
Yes, with both boats
Was the yacht's cooking and cleaning equipment sufficient?
"Paradise Found" need additional pots and pans.
"As You Wish" was excellent cooking equipment
Was the yacht well ventilated?
Yes, to both
Additional comments about the charter company and yacht you chartered?
Henry and Courtney were very responsive and attentive.
Jelon, VJ, Nixim, and Polo worked hard to respond to problems.
Boarded "Paradise Found" on Oct 1st, everything worked, left Nanny Cay Marina Oct 2nd, sailed all day. Sailed Oct 3rd, generator died and instructed to bring boat back. On way back, diesel engine took fault, sailed to the fuel dock at Nanny Cay, but repair attempts failed. Stayed in marina until Henry offered replacement on Oct 4th, a 46' Catamaran "As You Wish". Sailed Oct 4th. Oct 5, one diesel engine would not start, and mechanic sent who fixed the primer. Sailed Oct 6th, and then generator would not start. mechanic sent and broken wire in generator cabinet was repaired. Sailed Oct 7, 8, 9, 10 with no problems. Returned Cat on Oct 11th. Henry promised 1 free day on next Charter from him, but no document confirming offer was given.
Cruising Area
Did you like the area you chartered in?
We love sailing the BVI, and the Caribbean, in general!
VI Sailing Concierge Team
Charter Dates: 10/01/2023 - 10/11/2023
Name on Your Reservation: Rocco Detomo
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Paradise Found / As You Wish
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very much so, considering the mechanical problems that the boats had.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, with both boats
Was the yacht clean and in good working condition?
Yes, with both boats
Was the yacht's cooking and cleaning equipment sufficient?
"Paradise Found" need additional pots and pans.
"As You Wish" was excellent cooking equipment
Was the yacht well ventilated?
Yes, to both
Additional comments about the charter company and yacht you chartered?
Henry and Courtney were very responsive and attentive.
Jelon, VJ, Nixim, and Polo worked hard to respond to problems.
Boarded "Paradise Found" on Oct 1st, everything worked, left Nanny Cay Marina Oct 2nd, sailed all day. Sailed Oct 3rd, generator died and instructed to bring boat back. On way back, diesel engine took fault, sailed to the fuel dock at Nanny Cay, but repair attempts failed. Stayed in marina until Henry offered replacement on Oct 4th, a 46' Catamaran "As You Wish". Sailed Oct 4th. Oct 5, one diesel engine would not start, and mechanic sent who fixed the primer. Sailed Oct 6th, and then generator would not start. mechanic sent and broken wire in generator cabinet was repaired. Sailed Oct 7, 8, 9, 10 with no problems. Returned Cat on Oct 11th. Henry promised 1 free day on next Charter from him, but no document confirming offer was given.
Cruising Area
Did you like the area you chartered in?
We love sailing the BVI, and the Caribbean, in general!
VI Sailing Concierge Team
Charter Dates: 10/01/2023 - 10/11/2023
Name on Your Reservation: Rocco Detomo
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Paradise Found / As You Wish
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Additional comments about working with the VI Sailing team to plan your vacation?
Warnings about "Substitutions" with Provisioning providers would be useful
Would you book your next yacht vacation with Virgin Island Sailing®? yes
VI Sailing Concierge Team
Name on Your Reservation: John Miner
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Lady Ellen
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
The orientation was brief
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Good
Cruising Area
Did you like the area you chartered in?
Too crowded
VI Sailing Concierge Team
Charter Dates: 09/09/2023 - 09/16/2023
Name on Your Reservation: John Miner
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Lady Ellen
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
The orientation was brief
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Good
Cruising Area
Did you like the area you chartered in?
Too crowded
VI Sailing Concierge Team
Charter Dates: 09/09/2023 - 09/16/2023
Name on Your Reservation: John Miner
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Lady Ellen
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team: 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Communication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
VI Sailing Concierge Team
Name on Your Reservation: Kim Eckert
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Happy Ours
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Clean - yes; working order for the most part (sliding door was difficult to open/shut, refrigerator drawer was "stuck" but not until last day, no cutting board but note to not cut on counter, no front cushions but obvious spot for them) all minor issues and didn't negatively impact our time on the boat
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
Cruising Area
Did you like the area you chartered in?
yes
St. John is amazing
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VI Sailing Concierge Team
Charter Dates: 10/21/2023 - 10/27/2023
Name on Your Reservation: Guidry
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Maramar
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht: 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Generator broke during the trip. They came to our boat to change out the parts. Pleased with quickness of service.
Cruising Area
Did you like the area you chartered in?
Yes