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VI Sailing Concierge Team
Name on Your Reservation: Gaiennie
Are you the Lead Charterer or a Guest? Lead Charterer
Yacht Name: Ocelot
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
Very clean and surprisingly spacious.
Was the yacht well ventilated?
Absolutely. I was very comfortable the entire charter.
Was the crew friendly and accommodating?
We became fast friends and they felt like family when we departed.
Was the food good and well presented?
Much care and detail was paid to feeding us three times a day. We enjoyed every meal!
8. Additional comments about the yacht and crew?
Devon and Davis were professional and knowledgeable yet so warm and relaxed. They weren’t just the crew. They were travel agents, tour guides, personal assistants, storytellers, and by the end, friends and confidantes!
Cruising Area
Did you like the area you chartered in?
Indescribably beautiful!
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Undecided but we will do this again!!
VI Sailing Concierge Team
Name on Your Reservation: Richard Lodwick
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Vahevala
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
This was our 5th charter through VISailing. The challenge on both ends presented by COVID took us from a Leeward Islands bareboat in June of 2021 to reschedule in May of 2022. Due to COVID protocols we then requested the charter be moved to the USVI. VISailing was able to work with the charter company and make this happen.
I'm already looking at destinations for bareboat #6.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 3
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes.
Was the yacht clean and in good working condition?
Yes.
Was the yacht's cooking and cleaning equipment sufficient?
Yes.
Was the yacht well ventilated?
Adequately.
Additional comments about the charter company and yacht you chartered?
Upon arrival with provisions at 1620 they made us wait until 1700 to board. I realize the scheduled time was 1700 but they could have let us put some of the provisions in the refrigerator. Austin was great and Brent got us through the boat-brief and on the water quickly. The boat bottom needed cleaning, which was brought to attention.
Cruising Area
Did you like the area you chartered in?
We sailed from Compass Point, STT to Great Cruz Bay, STJ, picking up a private mooring arranged prior. We picked up two hard surface SUPs from SUP St. John and then sailed to St. Croix the next day. After two nights in St. Croix we sailed back to St. John. The beaches in St. John are beautiful and we love it, but there aren't enough anchorages. Maho was the most protected. Cinnamon had one ball and Trunk three, one without a pennant. Rent a vehicle from Centerline in St. Croix and Mr. Piper's in St. John is the best. Skinny Legs is over-rated and has turned into a tourist-attraction. The pizza at St. John Brewery and Taphouse was great.
Link to 4min video: https://youtu.be/h98aXVQp62E
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Our children are college age and in grad-school. We'd love to coordinate a time with them or get a few couples for the next one.
VI Sailing Concierge Team
Name on Your Reservation: David Hamilton
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Toucan Share
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
This was our second year Sailing with you and the second one on Toucan Share. We love the boat! Youe team is running the best charter operation I have ever seen and I have been chartering every year for over 25 years.
Would you book your next yacht vacation with Virgin Island Sailing®? Absolutely
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes they are great
Did the staff do a good job familiarizing you with the yacht and its equipment?
yes
Was the yacht clean and in good working condition?
perfect
Was the yacht's cooking and cleaning equipment sufficient?
Yes very nice quality
Was the yacht well ventilated?
yes
Additional comments about the charter company and yacht you chartered?
keep doing a great job
Cruising Area
Did you like the area you chartered in?
We love the BVI
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
We are planning to come back and sail Toucan Share again next may/June
VI Sailing Concierge Team
Name on Your Reservation: James DeGrenier
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Spotty Decisions
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Definitely
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Would definitely sail with the Moorings again.
Cruising Area
Did you like the area you chartered in?
Absolutely, the BVI’s were amazing.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Not sure yet
VI Sailing Concierge Team
Name on Your Reservation: Clayton Lehmann
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Alma Libre IV
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Super friendly and helpful
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes, except parts for the dinghy were missing and the anchor light didn't work.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Cruising Area
Did you like the area you chartered in?
Yes
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Next year
VI Sailing Concierge Team
Name on Your Reservation: James Kingery
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Malouna
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Everyone was polite, informative and made every effort to be helpful and available in the hectic fast turn environment they are a part of.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very accommodating
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes, Gary provide a very thorough walk through.
Was the yacht clean and in good working condition?
Yacht was clean and mostly in good working order. Two areas of attention before the vessel is re-chartered.
1. Genset no longer operational
- Narrowed to potential fuel filter issue
- Genset stopped running mid trip in middle of night. Could prime and start but would not
Continue running. Lost AC, Outlets etc.
2. Running Rigging
- Starboard Main Sheet very frayed and we were concerned for breakage though it held
- Port Side Jib Sheet "turning blocks" were fouled. Not turning and sawed through jib sheet
- Had to re-run the port jib sheet through halyard deck organize and refeed through Reef
Clutch. Ran fine for remainder of trip but running rigging should be updated.
Was the yacht's cooking and cleaning equipment sufficient?
Cooking and cleaning equipment were perfectly adequate
Was the yacht well ventilated?
Ventilation was OK but not great. AC cooled the boat more so in the salon than in the hulls and sleeping quarters.
Additional comments about the charter company and yacht you chartered?
Again, in a fast turn challenging environment, the charter company and staff were very accommodating.
Cruising Area
Did you like the area you chartered in?
We liked the Bahama's very much. Thanks to quality navigation equipment we were able to successfully navigate shoals, find our destinations and avoid hazards.
The Exuma's are beautiful cruising grounds.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
2023
VI Sailing Concierge Team
Name on Your Reservation: steven marinello
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Mayotte
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Fantastic! Susan is terrific and gracefully answered all manner of questions. This was especially helpful since I hadn't chartered in 4 years. Also, I had never chartered in USVI.
Would you book your next yacht vacation with Virgin Island Sailing®? Without a doubt! I won't do a charter without using VI Sailing!
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes...friendly and accommodating.
Did the staff do a good job familiarizing you with the yacht and its equipment?
The captain (Kevin) did a great job familiarizing me with the yacht. There was, however, a huge miscommunication up front. The generator (which makes the A/C possible off dock) was inoperative. I was not told AT ALL. It was not until I got on the first mooring ball around 4:30 pm that I realized that we would be without A/C for the week on this boat. The website said it had gen and A/C. I was extremely upset. I calmly shared my dissatisfaction with the base manager who apologized for the miscommunication. She then set about to "make things right".
Was the yacht clean and in good working condition?
Yes...besides the A/C.
Was the yacht's cooking and cleaning equipment sufficient?
Yes.
Was the yacht well ventilated?
As well as a monohull can be.
Additional comments about the charter company and yacht you chartered?
Lisa the base manager initially told me that, unfortunately, there were no other boats with A/C available. I shared with her that my contract was for a boat that showed A/C on the website and that, while things break, this was not shared with me before my charter. While she was not able to fix things that night (a miserable hot night) she really came through by giving us a better boat. Not only that, but she delivered it to us personally at the next stop on our itinerary. It lacked a jib for a few days but the boat was generally wonderful and our vacation was saved. I was VERY impressed that she delivered the boat to me herself to do it face to face. I think that showed a LOT of class and professionalism. Not only did she save this once in a lifetime vacation (my 73 year old dad made this trip), but she ensured I would, without hesitation, charter from DYC USVI again. Additionally, I thought every single person I came into contact with at DYC USVI was courteous, professional and great to work with. I will be leaving a similar review for them on TripAdvisor.
Cruising Area
Did you like the area you chartered in?
I prefer the BVIs but I enjoyed the USVI.
May we post this review on our website? Yes
VI Sailing Concierge Team
Name on Your Reservation: David Salinovich
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: J Dog
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes
Was the yacht's cooking and cleaning equipment sufficient?
Had to buy a spatula and can opener
Was the yacht well ventilated?
Yes, and air conditioned!!!!!
Cruising Area
Did you like the area you chartered in?
Perfect
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Next may
VI Sailing Concierge Team
Name on Your Reservation: Burriss
Are you the Lead Charterer or a Guest? Lead Charterer
Yacht Name: Karma
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
Yes!
Was the yacht well ventilated?
Yes! A/C was on at night & worked wonderfully!
Spent days outside!
Was the crew friendly and accommodating?
Tom & Hannah were both wonderful!
Was the food good and well presented?
The food was fantastic & the presentation was always lovely!
8. Additional comments about the yacht and crew?
Tom & Hannah were professional, always available and fun to be around! Our entire family loved spending time with both of them. Lots of laughs!
Cruising Area
Did you like the area you chartered in?
Yes. We were a little concerned about not being able to go to the BVIs as we have in the past, but found lots of great & new places(to us) around St. John and St. Thomas.
May we post this review on our website? Yes
VI Sailing Concierge Team
Name on Your Reservation: Cynthia Schuler
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Jitterbug
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Travel during these times is complicated & unpredictable. Things changing daily. Hard to keep up without WiFi. Feel like you helped as much as possible.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes.
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes! Awesome staff. Did their best in difficult times.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Absolutely.
Was the yacht clean and in good working condition?
Yes.
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Most of the time.
Additional comments about the charter company and yacht you chartered?
Horizon does a good job looking out for its charterers. Impressed with their attention.
Cruising Area
Did you like the area you chartered in?
Yes! Always.
May we post this review on our website? No
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Hopefully in1-2 years.