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VI Sailing Concierge Team
Name on Your Reservation: Duane Huisken
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Mirabella
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Lacking Details
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Would you book your next yacht vacation with Virgin Island Sailing®? Maybe
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes
Was the yacht clean and in good working condition?
Yes but the steering would bind periodically and once in a narrow channel. Would have to counter steer in order to clear it and then go back on course
Was the yacht's cooking and cleaning equipment sufficient?
Yes
Was the yacht well ventilated?
Yes
Additional comments about the charter company and yacht you chartered?
Navigare is not well known on St Thomas as every taxi taken drove past it. The base is being built out so on shore showering facilities were not yet functional. The on shore toilet facility was also kind of a mess.
Cruising Area
Did you like the area you chartered in?
Yes
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Nov 2022
VI Sailing Concierge Team
Name on Your Reservation: Blake T. Deakin
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Island Knights
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
My only comment is it's difficult to imagine improving on perfection. Love working with the VI Sailing team.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, very helpful. Easy to work with.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Yes.
Was the yacht clean and in good working condition?
Yes.
Was the yacht's cooking and cleaning equipment sufficient?
Yes.
Was the yacht well ventilated?
Yes.
Additional comments about the charter company and yacht you chartered?
I think this might have been my 2nd charter with Navigare, very impressed with the boat, the base, their operations. Great all around.
Cruising Area
Did you like the area you chartered in?
Yes, we absolutely love visiting BVI-- it's one of the best sailing vacations you can go on!
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
I think we'd like to try the Bahamas sometime soon.
VI Sailing Concierge Team
Name on Your Reservation: Hooker
Are you the Lead Charterer or a Guest? Guest
Yacht Name: Starfish
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Very easy team to work with. Very informative
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
The yacht is very comfortable, very clean, very inviting. This is our second time with the Starfish and Sam and Jen. I cannot imagine a better more comfortable and clean yacht/charter
Was the yacht well ventilated?
Yes
Was the crew friendly and accommodating?
Sam and Jen are the best. They provide a customized experienced tailored to the customer. Exceptional in every way
Was the food good and well presented?
There is not enough superlatives to adequately describe the food on board. Each meal is expertly planned, prepared, and served.
8. Additional comments about the yacht and crew?
This has to be the best charter in the Caribbean. We cannot wait for our next trip. The catamaran is exceptional, the food is incomparable, and Jen and Sam make this the best experience you can imagine. This is a must do charter.
Cruising Area
Did you like the area you chartered in?
Yes
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
In one year
VI Sailing Concierge Team
Name on Your Reservation: Stark
Are you the Lead Charterer or a Guest? Guest
Yacht Name: Easir II
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Informative
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Kelly was great! Responsive, shared her opinion, steered us in the right direction.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
Yes.
Was the yacht well ventilated?
Yes.
Was the crew friendly and accommodating?
I think we hit the jackpot with our crew. They were amazing! So accommodating and shared ideas and let us decide. They were a perfect balance.
Was the food good and well presented?
Food exceeded our expectations. Tasty, beautiful presentation, variety.
8. Additional comments about the yacht and crew?
We saw everything we wanted to and more. Comfortable beds, good layout on the yacht.
Cruising Area
Did you like the area you chartered in?
Yes.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
A year or two from now.
VI Sailing Concierge Team
Name on Your Reservation: Blakely
Are you the Lead Charterer or a Guest? Guest
Yacht Name: Koru
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 4
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
Absolutely
Was the yacht well ventilated?
Ye...we had a few problems with the A/C in our cabin, but the crew took care of it immediately anytime it happened.
Was the crew friendly and accommodating?
above and beyond...they were fabulous
Was the food good and well presented?
above and beyond!!! So much food and so wonderfully presented and prepared. Even when the stovetop blew up, they managed to make such wonderful meals. They were so fabulous!!!!
8. Additional comments about the yacht and crew?
We could not have asked for a more accommodating and great crew.....they were so much fun, so professional and responsive. We would sail with them anywhere.
Cruising Area
Did you like the area you chartered in?
Yes, but we were a bit disappointed we could not go to the BVI or to more isolated beaches. We understood, with Covid. We would have also liked to sail more, but the Christmas winds were too strong.......not anything anyone could have done about it. I did not deal with the sailing team, so I cannot answer those questions.
May we post this review on our website? Yes
VI Sailing Concierge Team
Name on Your Reservation: Scott Gibson
Are you the Lead Charterer or a Guest? Lead Charterer
Boat Name: Temerity
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
This is my second time booking a charter with VI Sailing. I expect to likely book through you again on a future charter. Repeat customers in an industry where there is a lot of competition speaks to my satisfaction.
Would you book your next yacht vacation with Virgin Island Sailing®? My next charter booking will likely be through your company.
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Yes, the staff was friendly and accommodating.
Did the staff do a good job familiarizing you with the yacht and its equipment?
The staff members were friendly. The display board showing fuel, water, and battery levels was not functioning. The staff knew it was inoperative before we arrived. It was not a major issue for us to work around but it would have been nice if the staff would have had details on tank sizes, battery capacity, alternator output, and estimated fuel consumption rates so that we could have more easily known where we stood. I would have expected details like that to have been in the binder on the boat. I was able to look up the standard manufacturer details online to get the data but it should have been provided. Especially since they knew the gauges were not functional. The book didn’t even give a definite draft of the boat. On staff member said they thought it was about 4’ but the information I found from the manufacturer said 6’4”. That’s something that should be documented in the book.
Was the yacht clean and in good working condition?
The boat was clean when we arrived. It seemed a bit worn for its age with things like sticking latches and some courtesy lights not functioning but the major electrical and mechanical systems worked well except the gauges mentioned above. The sails and rigging were all in good condition. Many of the jamming clutches were not labeled but we were able to trace the lines to determine their purposes. The staff member giving the technical briefing knew the mechanical systems fairly well but not the rigging. A diagram of the clutches and lines would have been useful to have in the binder the first day or so until we grew accustomed to the configuration. The house batteries were questionable but functioning. I ran the engine at 1800 RPM every evening for about 90 minutes right before bed. Every morning there would be a low battery warning on the VHF and the batteries were too low to run the fridge. The food was still cold but the cold plate inside would be thawed and warm. I would then run the engine for an hour or so in the morning in addition to any motoring we did while underway.
Was the yacht's cooking and cleaning equipment sufficient?
The galley and cleaning equipment was all good. The cooking utensils were all within easy reach and worked well. The eating utensils were in a drawer that was not easily visible. We didn’t find them until the end of the trip so we spent several days eating with big serving spoons and forks. There were only two of us so we found it comical. Especially since we found the drawer full of normal eating utensils on the last day.
Was the yacht well ventilated?
Ventilation was very good while at anchor.
Additional comments about the charter company and yacht you chartered?
My biggest complaint of the whole trip centers around the tank gauges being inoperative. The boat had two freshwater tanks. One in the bow and one in the stern. The staff member told us both were full. The instructions from the briefing was to use one until empty then switch to the other. On day 5 or 6 when the first tank ran dry I switched to the other only to find that it was completely empty. I even went as far as disassembling the v-berth to reveal the tank. Tapping on the tank confirmed it was empty. The head was freshwater flush so even it would not work. Luckily there was a saltwater foot pump in the galley that we were able to get water from to flush the head. We had enough bottled drinking water to bathe on the swim platform and rinse with drinking water. Since there was no water gauge I should have insisted that they refill both tanks in my presence beforehand but I didn’t. I’ll know better on my next charter. It sounds like I have a lot of complaints but we did have a really great time and will consider this charter company again in the future.
Cruising Area
Did you like the area you chartered in?
The Exumas were awesome! We will return on a longer trip.
Would you like to add any photos or videos to your review?
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
Our next charter booking will likely be summer 2023 as we already have another big trip planned later this year.
VI Sailing Concierge Team
Name on Your Reservation: Michelle Tubinis
Are you the Lead Charterer or a Guest? Lead Charterer
Yacht Name: The Big Nauti
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
We had a great experience with VI Sailing. We had some last minute hiccups out of control of VI Sailing, but Kelly went above and beyond to ensure that our trip was handled appropriately, working through the entire weekend before our trip. Everything was taken care of before we left and we were amazed in retrospect at how smooth everything went from the moment we landed in the Virgin Islands until we left.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Yacht & Crew
Please answer the following questions pertaining to the yacht you chartered and the crew.
Rating of Yacht & Crew:
(5 Being the Highest) 5
Was the yacht comfortable and clean?
Yes. The Big Nauti met and exceeded expectations. It was outfitted with top of the line goods throughout.
Was the yacht well ventilated?
Yes
Was the crew friendly and accommodating?
Incredibly. Max, Marlon, and Katie were last minute additions to our charter due to some last minute issues and the need to move the boat into the BVI rather than USVI. They were incredibly welcoming and knowledgeable about the BVI and took us to all the best spots. Katie’s meals were incredible and hit the spot every single time! We had a guest with dietary concerns and Katie worked hard to make sure that all the meals accommodated what she needed!
Was the food good and well presented?
Beautifully
Cruising Area
Did you like the area you chartered in?
We loved the areas we hit. We had a birthday the first day of the charter, so Max and Katie were flexible and changed their plans to make sure that day was great, and it was!
May we post this review on our website? Yes
VI Sailing Concierge Team
Name on Your Reservation: Ed Morgan
Boat Name: Patches
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 4
Is this your first time booking with a charter broker? Yes
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Somewhat Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Last minute request for Passport information was somewhat annoying. Otherwise ok.
Would you book your next yacht vacation with Virgin Island Sailing®? Yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 4
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
yes
Did the staff do a good job familiarizing you with the yacht and its equipment?
yes, Jalon was great in running through the equipment and maps
Was the yacht clean and in good working condition?
yes
Was the yacht's cooking and cleaning equipment sufficient?
yes
Was the yacht well ventilated?
yes
Cruising Area
Did you like the area you chartered in?
yes, BVI is great
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
next year
VI Sailing Concierge Team
Name on Your Reservation: Richard Kolodny
Boat Name: Jitterbug
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
- Informative
- Easy to Understand
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
This is the Second time we booked a charter through VI Sailing and couldn't be happier with the team, the communication, and help we received, especially dealing with all the changing COVID protocols. It's quite a process, arranging a charter from 2000 miles away, over the phone and on the internet, a lot of moving parts to say the least. Karema and the entire concierge team took great care of all of our needs, with recommendations, Etc. We have sailed the BVI 6 times and know our way around the islands, but they have your back and are always available to answer your questions and concerns. Highly recommend these guys. A great team
Would you book your next yacht vacation with Virgin Island Sailing®? Absolutely
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
Very Helpful. we missed our Ferry and they made sure all of our provisions, and rental gear were stowed aboard for us. Did a virtual captains walkaround, followed up by an in person review.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Very helpful. As a seasoned sailor I really appreciated their attention to detail, checking out all the systems with me, and answering any questions that I had.
Was the yacht clean and in good working condition?
Everything was clean and in great condition.
Was the yacht's cooking and cleaning equipment sufficient?
Everything we needed was there.
Was the yacht well ventilated?
we had great wind flow throughout the boat at all times, without the aid of a windsock I might add.
Additional comments about the charter company and yacht you chartered?
Great outfit, The Nanny Cay marina has really done a great job rebuilding after Irma
Cruising Area
Did you like the area you chartered in?
We have sailed the BVI many times and always find something new to do and see that we didn't get to before.
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
next winter Feb March 2023
VI Sailing Concierge Team
Name on Your Reservation: Stefan Mandanis
Boat Name: Long Story
Virgin Island Sailing® Team
Please answer the following questions about your experience working with the VI Sailing team.
Rating of VI Sailing Team:
(5 Being the Highest) 5
Is this your first time booking with a charter broker? No
How was your experience working with your broker to book the yacht? Very Easy
After booking the yacht, how was your experience working with the Concierge Team? Very Easy
How would you describe the information provided in your Vacation Planner?
Check as many as apply: - Thorough
How would you rate the frequency and content of communication from our team? Good Amount of Coummunication
Additional comments about working with the VI Sailing team to plan your vacation?
Joann and team are pros
Would you book your next yacht vacation with Virgin Island Sailing®? yes
Charter Company & Yacht
Please answer the following questions pertaining to the charter company and the yacht you chartered.
Rating of Charter Company & Yacht:
(5 Being the Highest) 5
Upon arrival and during your charter, were the staff of the charter company friendly and accommodating?
BVI Yacht Charters lacks many of the amenities that larger companies offer ie Moorings/ Sunsail next door. With that said the people from the front desk, staff supporting the dock, walk through and arrival back to port outweigh all the amenities offered by larger charters companies.
Did the staff do a good job familiarizing you with the yacht and its equipment?
Excellent job
Was the yacht clean and in good working condition?
Excellent
Was the yacht's cooking and cleaning equipment sufficient?
Excellent
Was the yacht well ventilated?
Excellent
Additional comments about the charter company and yacht you chartered?
After nine charters - this was my best overall experience. All people involved were first rate. Long Story was the most reliable yacht i have ever chartered. Everything worked as advertised. Even with a turbo on-the port side that needed to be repaired - it was identified and made recommendations to keep an eye on the oil levels. Great job!!
Cruising Area
Did you like the area you chartered in?
BVI' are the best
May we post this review on our website? Yes
It is our pleasure to keep you informed of relevant specials / updates for your next charter. When do you plan to charter next?
sure